Terra Natura Benidorm reserves the right of admission to and expulsion from the installations of the park it operates, in accordances with legal provisions and regulations. 

It is forbidden to enter park grounds with: 

• SHOPPING CARTS, PLASTIC BAGS OR INDUSTRIAL CONTAINERS OF FOOD. 
• ICE CHESTS, COOLER BAGS OR COOLER RUCKSACKS LARGER THAN THE MAXIMUM SIZE. 

1. General Rules (Applicable to Both Parks)

1. Both parks reserve the right of admission and expulsion in accordance with current regulations.
2. Opening and closing hours may be subject to change; it is recommended to check at the entrance offices of the relevant park.
3. Some facilities or attractions may remain closed for technical, weather-related or organisational reasons.
4. The parks shall not be liable for damages suffered by visitors as a result of failure to comply with the rules.
5. These rules may be modified for reasons related to park operations.
6. With consent, photography staff may take images during the visit; photographs not purchased will be deleted in accordance with the General Data Protection Regulation (GDPR).
7. Both parks reserve the exclusive right to film within their facilities and to use such material for commercial purposes.
8. Access, Experiences and parking tickets are non-refundable.
9. Discount coupons apply only to the general full-day rate and cannot be combined with other promotions.
10. The 2-day combined Terra Natura + Aqua Natura ticket is valid for the selected day and the consecutive day, visiting a different park each day.
11. The parks shall not be responsible for lost or stolen items within their facilities.
12. No public announcement system is available for personal messages.
13. Free admission will be granted to adult companions of persons with disabilities who certify the need for a third person by means of an official document issued by the competent authorities.
14. Any incident relating to tickets purchased through third-party collaborators must be managed with said collaborator.
15. In the event of a medical incident, visitors must go to the Medical First Aid Room located in the locker and changing room area of Aqua Natura.

2.1 Common to Both Parks

1. In the event of being lost, minors must report to the corresponding park´s staff.
2. It is mandatory to comply at all times with the rules regarding the use of the facilities and with staff instructions.
3. In designated picnic areas, the applicable rules and capacity limits must be respected.
4. For security reasons, visitors must allow inspection of bags or luggage if requested.
5. Rental strollers and scooters must be returned to the same collection point; otherwise, the deposit will be forfeited.
6. Guests staying at Magic Natura or Pirates Resort must wear the activated wristband provided at reception in order to access the premises. Any claim in this regard must be addressed to the Reception of the corresponding Resort.

3.1 Common to Both Parks

1. Children under 14 years of age may not enter the park without being accompanied by an adult of legal age.
2. Children under 12 years of age must be accompanied by an adult at all times.
3. Entry with plastic bags, shopping carts, wheeled coolers or industrial food containers is prohibited.
4. Entry with portable coolers, cooler bags or backpacks exceeding the maximum permitted dimensions (20 x 30 x 20 cm) is prohibited.
5. The entry or use of balls, skates, bicycles, tricycles or similar items is prohibited.
6. Entry to the park with animals is prohibited.
7. Smoking or consuming narcotic substances throughout the premises is prohibited.
8. Running through the facilities or making improper use of them is prohibited.
9. The flying of drones without prior authorisation from the company is prohibited.
10. Accessing demonstrations or shows once they have started is prohibited.
11. Introducing objects that may hinder the normal operation of the park or endanger the safety of visitors or facilities is prohibited.
12. Bringing food not purchased within the park into VIP or Reserved areas is prohibited.

1. Bathing in fountains is prohibited.
2. Touching or feeding animals is prohibited, except in expressly authorised and signposted areas.

• Picnicking is permitted only in designated areas, subject to compliance with applicable rules and capacity limits.
• Moving picnic area furniture to other areas of the park is prohibited.
• Once the picnic has concluded, waste must be deposited in the appropriate containers.
• Picnic areas are supervised by park staff, who may require users failing to comply with the rules to leave the area.
• Picnicking on restaurant or cafeteria terraces is prohibited.
• Picnic tables and areas must be used exclusively during mealtimes and not for storing bags or personal belongings.