Services terra natura
Customer Service
Our Customer Service desk is located at the ticketing area of Terra Natura. We are available to answer any questions you have and resolve any problems that arise. Contact Customer Service if you have lost an ítem inside the park.
Should a child become lost, you must come to the Customer Service desk to communicate the loss and initiate a search.
Guided Visits (with prior reservation and subject to availability): Minimum 20 people per guide.
DOUBLE STROLLER RENTAL:
12€
ELECTRIC SCOOTER RENTAL:
33€+10 DEPOSIT
DISABLED SCOOTER RENTAL WITH CERTIFICATE:
15€+10 DEPOSIT
WHEELCHAIR RENTAL:
+10€ DEPOSIT
Disabled persons
Our parks have been designed specifically to meet the mobility needs of persons with functional disabilities. Adults and children of all ages and capacities can join in the activities and areas of both Terra Natura and Aqua Natura Benidorm. Our goal is to eliminate barriers so that everybody, without exception, can have an enjoyable and unforgettable day.
We recommend that those people with mobility limitations come accompanied by somebody who can assist them during the visit.
Services Aqua Natura
Lifeguards
Aqua Natura has a team of qualified lifeguards. As well as keeping visitors safe, they are happy to answer your questions.
Medical First Aid
Aqua Natura has a medical service which offers first aid and medical assistance.
Lockers: 5€ (+1€ deposit)
You can leave your belongings in lockers located next to the changing rooms.
Lounge bed: 5€
Single float: 7€ (+1€ deposit) / Double float: 9€ (+1€ deposit)
Balinese bed: 35€
Vip area:
Included: one sun lounger per person, set of gardening furniture, private locker, a single float and a double float and one drink per person. There are only 4 VIP units available, so don’t miss out. Make your online reservation now!
Low season*: 120€
High season**: 150€
*Low season from 1 April to 31 May and from 18 September to 31 October 2024.
**High season from 1 June to 17 September 2024.
Maximum 5 people per VIP unit or reserved area. PICNIC is not allowed.
THE ENTRANCE TO AQUA NATURA IS NOT INCLUDED.
Reserved area:
Included: one sun-lounge and one chair per person, one table, private locker and one drink per person. Make your online reservation now!
Low season*: 50€
High season**: 85€
*Low season from 1 April to 31 May and from 18 September to 31 October 2024.
**High season from 1 June to 17 September 2024.
Maximum 5 people per VIP unit or reserved area. PICNIC is not allowed.
THE ENTRANCE TO AQUA NATURA IS NOT INCLUDED.
Floating chair (Aqua Natura)
We have floating chairs available for the disabled, free of charge while at Aqua Natura.
Parking
Both Terra Natura and Aqua Natura offer ample parking. No guard is on duty. 5€ per vehicle/day.
