{"id":3301,"date":"2019-04-22T11:33:27","date_gmt":"2019-04-22T10:33:27","guid":{"rendered":"http:\/\/test.mobyte.es\/terra-benidorm\/preguntas-frecuentes\/"},"modified":"2019-06-20T18:17:58","modified_gmt":"2019-06-20T16:17:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/benidorm.terranatura.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

Terra Natura <\/h3>\n
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\n <\/i> \n Are picnics permitted in the park?\u00a0\n<\/a>\n <\/div>\n

Yes, there are picnic areas in the park<\/span><\/span>.\u00a0<\/span><\/span>Ice chests or bags must not exceed<\/span><\/span>\u00a0the following dimensions: 30x20x20cm.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n I have a disability. Is the park accessible to people with disabilities?\u00a0\u00a0\n<\/a>\n <\/div>\n

The park grounds have special\u00a0<\/span><\/span>routes<\/span><\/span>\u00a0designed for\u00a0<\/span><\/span>people with reduced mobility.<\/span><\/span>\u00a0Wheelchairs and scooters may be rented in the park.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n What are the contact details for Terra Natura S.A.?\u00a0\n<\/a>\n <\/div>\n

Ptda<\/span>.\u00a0<\/span>Foia<\/span>\u00a0del\u00a0<\/span>Verdader<\/span>, s\/n 03502 Benidorm (Alicante)<\/span>\u00a0<\/span><\/p>\n

Tel\u00e9fono<\/span>. 96 607 27 70<\/span>\u00a0<\/span><\/p>\n

info@terranatura.com<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n How can I celebrate a birthday at Terra Natura or Aqua Natura\u00a0Benidorm?\u00a0\n<\/a>\n <\/div>\n

You can contact our\u00a0<\/span><\/span>personnel by telephone at 96 607 27 70 to learn about\u00a0<\/span><\/span>dates and plans<\/span><\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n If\u00a0I buy something in the park shops, do I have to carry it round all day?\u00a0\n<\/a>\n <\/div>\n

No, we offer\u00a0<\/span><\/span>a collection service for purchases, so you can collect them\u00a0<\/span><\/span>when you leave the park.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n If I get hurt or need\u00a0medical attention, is there a medical service?\u00a0\n<\/a>\n <\/div>\n

Yes<\/span><\/span>.<\/span><\/span>\u00a0at Terra Natura<\/span><\/span>\u00a0it is located at the entrance to the park, and at Aqua Natura\u00a0<\/span><\/span>there are signs to a First Aid Station<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Where can I park?\u00a0\n<\/a>\n <\/div>\n

Terra Natura\u00a0<\/span><\/span>and<\/span><\/span>\u00a0Aqua Natura\u00a0<\/span><\/span>have parking areas<\/span><\/span>\u00a0for a fee of 5\u20ac per day<\/span><\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Where can I change\u00a0and feed\u00a0my baby,\u00a0and warm up baby bottles?\u00a0\n<\/a>\n <\/div>\n

We have changing rooms with\u00a0<\/span><\/span>nursing seats beside the bathrooms<\/span><\/span>. Baby bottles can be warmed in most restaurants in the park.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Are selfie poles permitted?\u00a0Can we take photos in the park?\u00a0\u00a0\n<\/a>\n <\/div>\n

For<\/span><\/span>\u00a0<\/span><\/span>visitor<\/span><\/span>\u00a0safety, selfie poles, GoPro,\u00a0<\/span><\/span>mobile phones and\u00a0<\/span><\/span>other photographic equipment are not permitted during the use of attractions or slides.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Can we smoke in the park?\u00a0\n<\/a>\n <\/div>\n

As it is an open space, smoking or vaping<\/span><\/span>\u00a0are not prohibited in the park.\u00a0<\/span><\/span>Nevertheless,<\/span><\/span>\u00a0it is not permitted to smoke near child play areas<\/span><\/span>\u00a0or demonstrations or shows. Nor is it permitted to smoke inside buildings.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n What is included in\u00a0the entrance ticket?\u00a0\n<\/a>\n <\/div>\n

The entrance ticket gives the right to visit the park<\/span><\/span>, it\u2019s events, talks and demonstrations.\u00a0<\/span><\/span>Not included are other services such as photos, souvenirs, f<\/span><\/span>ood or special\u00a0<\/span><\/span>experiences<\/span><\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

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\n <\/i> \n Can I leave the park and then re-enter?\u00a0\n<\/a>\n <\/div>\n

Yes, it is possible t<\/span><\/span>o leave the park and enter again on the same day.\u00a0<\/span><\/span>Keep your ticket, and ask at the exit for a special stamp that must be shown when you re-enter.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Is there a refund in case of rain?\u00a0\n<\/a>\n <\/div>\n

The park continues functioning n<\/span><\/span>ormally even on rainy days, so there is no refund.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n How can I find the timetable of activities?\u00a0\n<\/a>\n <\/div>\n

The timetable of activities a<\/span><\/span>nd a location map are\u00a0<\/span><\/span>provided when entering the park.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Can I leave the car park and return again later?\u00a0\n<\/a>\n <\/div>\n

Our<\/span><\/span>\u00a0Customer Services office\u00a0<\/span><\/span>wil<\/span><\/span>l give you instructions. Show them your ticket and they will show you how to return on the same day without having to pay a second time<\/span><\/span>\u00a0for parking.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Where do we pay for parking?\u00a0\n<\/a>\n <\/div>\n

The parking fee is for the entire day.\u00a0<\/span><\/span>You can pay<\/span><\/span>\u00a0at the ticket windows<\/span><\/span>\u00a0<\/span><\/span>upon arrival or when leaving.<\/span><\/span>\u00a0<\/span><\/p>\n

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\n <\/i> \n Is it possible to arrive by bus?\u00a0\n<\/a>\n <\/div>\n

Two bus lines travel from\u00a0<\/span>Benidorm<\/span>\u00a0to the park.<\/span><\/span>\u00a0Go to:<\/span><\/span>\u00a0alicante.avanzagrupo.com<\/span><\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n How can I call a taxi?\u00a0\u00a0\n<\/a>\n <\/div>\n

Our staff at the Customer Services office will be happy to call\u00a0<\/span><\/span>yo<\/span><\/span>u a taxi.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Are bicycles or skateboards permitted?\u00a0\n<\/a>\n <\/div>\n

For safety reasons<\/span><\/span>\u00a0it is not permitted to enter the park with skateboards, scooters, bicycles, tricycles or any other mobility devi<\/span><\/span>ce that could present a danger either to the user or to other visitors.<\/span><\/span>\u00a0<\/span><\/p>\n

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\n <\/i> \n How much time is needed to see the whole park?\u00a0\n \n<\/a>\n <\/div>\n

Ideally it is best to spend the entire day<\/span><\/span>\u00a0enjoying the animals and\u00a0<\/span><\/span>experiences<\/span><\/span>\u00a0on offer.\u00a0<\/span><\/span>A visit to all the\u00a0<\/span><\/span>\u00e1reas<\/span><\/span>\u00a0of the zoo can be done in 4 hours.<\/span><\/span>\u00a0<\/span><\/p>\n

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\n <\/i> \n Is there a place to leave my things?\u00a0\n<\/a>\n <\/div>\n

The park has lockers<\/span><\/span>\u00a0where you can secure your personal items.<\/span><\/span>\u00a0<\/span><\/p>\n

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\n <\/i> \n Are there cash machines in the park?\u00a0\n \n<\/a>\n <\/div>\n

We haven\u2019t cash machines in the park<\/span><\/span>, b<\/span><\/span>ut<\/span><\/span>\u00a0you can pay using your credit card for all the services the park offers.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n

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AQUA NATURA <\/h3>\n
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\n\t\t\"\"\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div>
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\n <\/i> \n Is the park accessible for disabled people?\u00a0\n<\/a>\n <\/div>\n

The park grounds are\u00a0<\/span>designed for people with reduced mobility.\u00a0<\/span>Nevertheless, Access and use of attractions is subject to\u00a0<\/span>t<\/span>he user being able to do them without putting themselves or others at risk<\/span>.<\/span>\u00a0<\/span><\/p>\n

The park has amphibious wheelchairs<\/span>\u00a0which can be used free upon request.\u00a0<\/span>The park also\u00a0<\/span>rents wheelchairs and electric scooters.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Where can I change\u00a0and feed\u00a0my baby, and warm up baby bottles?\u00a0\n<\/a>\n <\/div>\n

We have\u00a0<\/span><\/span>baby\u00a0<\/span><\/span>changing rooms with nursing seats beside the bathrooms. Baby bottles can be warmed in most restaurants in the park.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Are selfie poles permitted?\u00a0Can we take photos in the park?\u00a0\u00a0\n<\/a>\n <\/div>\n

For\u00a0<\/span><\/span>visitor<\/span><\/span>\u00a0safety, selfie poles, GoPro,\u00a0<\/span><\/span>mobile phones and other photographic equipment are not permitted during the use of attractions or slides.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n What is included in\u00a0the entrance ticket?\u00a0\n<\/a>\n <\/div>\n

The entrance ticket gives the right to visit the park, it\u2019s events, talks and demonstrations.\u00a0<\/span><\/span>Not included are other services such as photos,\u00a0<\/span><\/span>lounge chairs, lockers,\u00a0<\/span><\/span>souvenirs, f<\/span><\/span>ood or special\u00a0<\/span><\/span>experiences<\/span><\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Where can I change clothes?\u00a0\n<\/a>\n <\/div>\n

We have\u00a0<\/span><\/span>changing rooms for men and women, with show<\/span><\/span>ers.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

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\n <\/i> \n Are there height limits for the attractions?\u00a0\n<\/a>\n <\/div>\n

The majority of attractions\u00a0<\/span><\/span>require<\/span><\/span>\u00a0a\u00a0<\/span><\/span>minimum height of 120cm, for safety purposes.<\/span><\/span>\u00a0<\/span><\/span>Some attractions also have a weight limit.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n And if the child is less than 120cm?\u00a0\n<\/a>\n <\/div>\n

The park has areas f<\/span>or young children, with slides and\u00a0<\/span>features adapted for very small children.<\/span>\u00a0<\/span><\/p>\n

It is not permitted to take<\/span>\u00a0children less than 120cm tall onto attractions with height limits, even though they go accompanied by an adult.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Does the park use saltwater or fresh water?\u00a0\n<\/a>\n <\/div>\n

All our installations function w<\/span><\/span>ith fresh water.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n What if I need a plaster?\u00a0\n<\/a>\n <\/div>\n

We have a First Aid Station available with a doctor and a nurse who can attend to your needs.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

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\n <\/i> \n Can I swim in street clothes?\u00a0\n<\/a>\n <\/div>\n

For the sake of hygiene, it is not permitted to swim\u00a0<\/span>or go on th<\/span>e attractions with street clothes or with shoes.<\/span>\u00a0<\/span><\/p>\n

Items such as the b<\/span>urkini or neoprene are permitted if they\u00a0<\/span>are made for swimming, although for safety reasons<\/span>\u00a0they cannot be used when sliding on some of our attractions.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Terra Natura Are picnics permitted in the park?\u00a0 Yes, there are picnic areas in the park.\u00a0Ice chests or bags must not exceed\u00a0the following dimensions: 30x20x20cm.\u00a0 I have a disability. Is the park accessible to people with disabilities?\u00a0\u00a0 The park grounds have special\u00a0routes\u00a0designed for\u00a0people with reduced mobility.\u00a0Wheelchairs and scooters may be rented in the park.\u00a0 What… View Article<\/a>","protected":false},"author":3,"featured_media":2952,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-small-header.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3301","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/benidorm.terranatura.com\/en\/wp-json\/wp\/v2\/pages\/3301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/benidorm.terranatura.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/benidorm.terranatura.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/benidorm.terranatura.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/benidorm.terranatura.com\/en\/wp-json\/wp\/v2\/comments?post=3301"}],"version-history":[{"count":2,"href":"https:\/\/benidorm.terranatura.com\/en\/wp-json\/wp\/v2\/pages\/3301\/revisions"}],"predecessor-version":[{"id":4057,"href":"https:\/\/benidorm.terranatura.com\/en\/wp-json\/wp\/v2\/pages\/3301\/revisions\/4057"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/benidorm.terranatura.com\/en\/wp-json\/wp\/v2\/media\/2952"}],"wp:attachment":[{"href":"https:\/\/benidorm.terranatura.com\/en\/wp-json\/wp\/v2\/media?parent=3301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}